Privacy policy

Privacy Policy – Grewbik AB

Last updated: October 8, 2025

Grewbik AB operates this store and website, including all related information, content, features, tools, products, and services provided to offer you a customized shopping experience (the “Services”). Grewbik – the adjustable kids’ bike that grows with your child is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose personal data when you visit, use, or make a purchase or other transaction through the Services, including pre-orders, partial payments, and deposits, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the processing of personal data.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect or Process

“Personal data” means information that identifies or can reasonably be linked to you as an individual. It does not include anonymized or de-identified information.

We may collect and process the following categories of personal data:

  • Contact information: name, address, billing address, shipping address, phone number, and email address

  • Financial information: payment method, payment confirmations, deposits, and remaining balances for partial payments

  • Account information: username, password, settings, and preferences

  • Transaction information: ordered products, shopping cart, previous purchases, returns, exchanges, and cancellations, including pre-orders

  • Communication: customer support inquiries and other communications with us

  • Device information: browser type, IP address, and device identifiers

  • Usage information: how you interact with and navigate the website

2. Sources of Personal Data

We collect personal data from the following sources:

  • Directly from you, for example when creating an account, placing an order, or contacting us

  • Automatically through the Services, including via cookies and similar technologies

  • From our service providers and partners who provide payment, shipping, analytics, and marketing services

3. How We Use Your Personal Data

We use personal data to:

  • Provide and manage the Services, including purchases, pre-orders, deposits, partial payments, delivery, returns, and exchanges

  • Communicate with you, for example regarding order status, delivery updates, and customer support

  • Carry out marketing and advertising, including sending offers and targeted advertising

  • Prevent fraud and maintain the security of the Services

  • Comply with legal obligations and enforce our Terms of Service

4. Sharing of Personal Data with Third Parties

We may share personal data with:

  • Shopify and other service providers performing services on our behalf

  • Marketing and advertising partners

  • Group companies or affiliated entities

  • Authorities or other parties when required by law or in connection with business transfers, mergers, or bankruptcy

5. Payments and Pre-Orders

In connection with pre-orders, we process information about payment methods, including deposits and any remaining balance for partial payments.

Deposits are non-refundable if the customer chooses to cancel the purchase before delivery.

Personal data is used to manage pre-orders, send delivery updates, and provide reminders for remaining payments.

Payment information is handled by Shopify and stored only as long as necessary to complete the purchase and comply with legal requirements.

6. Children’s Personal Data

The Services are not intended for children under the age of majority. We do not knowingly collect personal data from children. If such data has been collected, a legal guardian may contact us to request deletion.

7. Security and Retention

We implement reasonable technical and organizational security measures to protect personal data. However, complete security cannot be guaranteed.

Personal data is retained only as long as necessary for the purposes for which it was collected or as required by law.

8. Your Rights

You may have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Request restriction of processing or object to processing

  • Request data portability

  • Withdraw consent

  • Unsubscribe from marketing communications

More information about Shopify’s data processing can be found in their Privacy Policy:
https://privacy.shopify.com/en

9. Complaints and Supervisory Authority

If you have complaints regarding our processing of personal data, you may contact us at info@grewbik.com or contact your national data protection authority.

10. International Transfers

Personal data may be transferred to and processed outside your country of residence. Such transfers are carried out with appropriate safeguards in accordance with GDPR or applicable law.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed. The latest version will always be published on the website with an updated date.

12. Contact Information

For questions about privacy or to exercise your rights, please contact:

Grewbik AB
Email: info@grewbik.com